World Consumer Rights Day 2025 was observed on 15 March to highlight the importance of consumer rights and protection. The theme for 2025 is “A Just Transition to Sustainable Lifestyles.”
The Government of India has implemented several measures to protect consumer rights and ensure quick grievance redressal. The Jaago Grahak Jaago campaign raises consumer awareness, and the National Consumer Helpline collaborates with over 1,000 companies for faster complaint resolution.
To tackle unfair trade practices in e-commerce, the Consumer Protection (E-commerce) Rules, 2020 outline responsibilities and liabilities for marketplace and inventory-based e-commerce platforms, ensuring proper grievance redressal mechanisms.
